Last Updated: 9/22/2025
We respect your privacy and are committed to protecting your personal information in compliance with applicable data protection laws including GDPR, CCPA, and other regional privacy regulations.
However, as an independent developer, we cannot guarantee absolute security or take responsibility for data breaches, privacy violations, or other security incidents that may occur despite our best efforts.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Towly mobile application ("App"). By using the App, you consent to the data practices described in this policy.
We use the information we collect for the following purposes:
We do not sell your personal information to third parties.
We may share your information in the following circumstances:
Third-party companies that help us operate the App (cloud storage, analytics, customer support)
When required by law, court order, or government request
To protect the rights, property, or safety of users or the public
In connection with a merger, acquisition, or sale of business assets
When you explicitly agree to share information (community features, social sharing)
⚠️ Important Security Disclaimer
Despite our security measures, no system is 100% secure. We cannot guarantee the absolute security of your information and are not liable for security breaches, unauthorized access, data loss, or other security incidents that may occur.
To exercise your privacy rights, contact us at privacy@towly.app with:
Response Time: We aim to respond within 30 days (or as required by applicable law). However, as an independent developer, we may need additional time for complex requests.
We retain your information for as long as necessary to:
When you delete your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal reasons.
The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@towly.app.
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your jurisdiction.
When we transfer personal data internationally, we implement appropriate safeguards such as:
The App may contain links to third-party websites, services, or applications that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties.
Third-party services we may use include:
We encourage you to review the privacy policies of any third-party services you interact with.
We may use cookies and similar tracking technologies to:
You can control cookie settings through your device or browser settings, though this may affect App functionality.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Your continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@towly.app
Subject Line: Privacy Policy Inquiry
Response Time: We aim to respond within 5-10 business days
Data Protection Officer: As an independent developer, we may not have a formal Data Protection Officer. Privacy inquiries will be handled by our development team.
We're committed to protecting your privacy while helping you document towing incidents. While we've implemented comprehensive privacy protections, remember that you use the App at your own risk. Thank you for trusting us with your data! 🔒